Manager, Market Management (CHI / BOS / TOR), Consumer

Senior Manager, Market Operations

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. At Iron Mountain, we respect work. The work our customers do, the work we help them do, and the work weas Iron Mountain employeesdo together. We know that work, done well, makes a positive impact. We see it everyday as we help our customers make their work deliver morewhether it's gaining valuable insight from their data, reducing their carbon footprint, or protecting the privacy of their customers. We see it in our own global and financial growth, in the results we create for our customers, and in the trust our customers place in us. Our customers need the impact we enable, and we deliver. We provide solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and fine art storage and logistics. We help our customers lower cost and risk, comply with regulations, recover from disaster, enable a more digital way of working, and achieve their sustainability goals.

About the Role

The Senior Manager, Market Operations, will report directly to the Director, Head of Market Operations. This role will own the P&L for their respective regions and be responsible for overseeing operations, setting strategic goals, executing at a high level, and driving growth. As Sr. Manager, Market Operations, you will set a vision, work with our internal partners across Clutter and Iron Mountain to identify, scope, and execute key initiatives that will drive the organization's objectives and key results and build outstanding customer experiences. This role requires strong leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. Note that this is a hands-on role with an onsite requirement of 3-4 days per week.

What the Candidate Will Do

Be a fierce owner of market performance, from the P&L to key operational metrics. Manage performance of market's Field and Warehouse teams. Collaborate with Clutter stakeholders to bring new opportunities to life. Make final decisions on high-priority customer escalations. Lead a community of cross functional strategic leaders to produce a significant impact to the business. Maintain regular communications with key team members across the org. Ensure functional partners are aligned on key objectives. Advocate for product support to successfully execute key initiatives. Collaborate with key team members (legal, tax, policy, support, etc). Track core business metrics and deploy streamlined reporting structure.

Qualifications

5+ years experience in general management, operations, marketing, business consulting, finance or similar analytical role. Ability to effectively manage large and growing field and warehouse team. Strong strategic thinker with a focus on optimal execution. Strong financial acumen. Excellent communication with the ability to engage internal stakeholders and external customers. Extensive experience navigating large and complex organizations. Ability to leverage data to inform and support critical decisions. Ability to bring key stakeholders across functions together to drive strategic alignment. A desire to learn, highly motivated self-starter, with an eagerness to learn and grow. Ability to foster collaboration and facilitate teamwork. Effective prioritization. Prior P&L experience preferred. Prior experience working in early stage, high growth businesses. Prior experience building and leading teams.

The Company

Iron Mountain Incorporated (NYSE : IRM) is a global business-to-business services provider trusted by 225,000 organizations around the world (including 95% of the Fortune 1000) to manage their operational and mission-critical information and assets. We help organizations around the world protect their information, reduce storage costs, comply with regulations, facilitate corporate disaster recovery, and better use their information and IT infrastructureregardless of its format, location, or life cycle stagefor business advantages. We do this by storing physical records and data backup media, offering information management and digital transformation solutions, and providing data center space for enterprise-class colocation and hyperscale deployments. We offer comprehensive records and information management services and data management services, along with the expertise and experience to address complex storage and information management challenges such as rising storage rental costs, legal and regulatory compliance, and disaster recovery requirements. We provide secure and reliable data center facilities to protect digital information and ensure the continued operation of our customers' IT infrastructure with reliable and flexible deployment options.

Iron Mountain's broad array of solutions addresses the exacting requirements of highly-regulated organizations including federal government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies, and cloud services providers. For over 70 years, discerning customers continue to choose Iron Mountain based on our proven record of accomplishment, successful relationships, maximum efficiency, predictable results, and established reputation for trust, data protection, secure chain of custody, and environmental sustainability. The significant investments Iron Mountain has made over the past several years in expanding our product and service portfolio has enhanced our total addressable market by 800 percentfrom $10 billion to over $80 billion. The company is experiencing record growth across all our business lines. Our solutions mindset combines both relentless attention to the needs of our customers as well as committed, innovative teams that are laser-focused on addressing the most pressing challenges facing our clients. Our growth strategy is aligned around five strategic pillars, which form the basis for our structure, financial investments, and our talent and organizational capabilities.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.