Field Operations Manager I, Plant Maintenance

Field Operations Manager I

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. The application window will be open until at least November 21st, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As the Field Operations Manager I, you will oversee all field support, splitting time between the central office and field, for local operations, including planning, coaching, scheduling, and coordination of all team activities. You'll oversee a team that includes Construction Technicians, OSP Plant Maintenance Technicians I and II, and Residential Installers. Using your experience of Fiber to the Home (FTTH), Gigabit Passive Optical Network (GPON), 10 Gigabit Passive Optical Network (XGS) network construction, you will ensure the internal team and vendors understand the proper methods for installation, maintenance, and repair of network infrastructure as well as safety standards like Occupational Safety and Health Administration (OSHA). In this management role, you'll also focus on resolving complex interactions between customers and team members, making sure everyone feels heard and process iteration occurs.

In This Role, You'll :

• Field Operations Leadership : Lead and manage a team of technicians, overseeing all aspects of field operations including planning, scheduling, and coordinating construction, installation, repair, and maintenance activities. Foster team development by actively promoting best practices, identifying skill development opportunities, and creating personalized plans for individual growth.
• Technical Expertise : Troubleshoot and resolve service issues across the network, from the central office to customer premises. Possess proficiency in various technical tasks like installing Ethernet jacks, making telecom space cross-connects, and handling radio installations, maintenance, and troubleshooting.
• Customer Service : Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness. Communicate effectively with internal colleagues and external customers. Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration.
• Teamwork and Leadership : Execute operational processes and procedures with attention to detail. Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.

Additional Responsibilities :

Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time.

At a Minimum, We'd Like You To Have :

It's Preferred If You Have :

The US base salary for this full-time position is $81,000 - $89,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy.