Senior Incident Manager

A company is looking for a Senior Incident Manager to coordinate and lead the resolution of high-impact incidents across its software organization.

Key Responsibilities

Develop and maintain an incident management process aligned with industry best practices

Coordinate and lead the incident response process across cross-functional teams

Facilitate post-incident reviews and document follow-up actions

Required Qualifications

Bachelor's degree in Communications, Computer Science, Information Technology, or a related field

Minimum of 3 years of experience in incident management or a similar field

Strong understanding of incident response workflows and coordination best practices

Familiarity with ITIL principles, SRE concepts, or similar operational frameworks

Experience with tools such as Jira, PagerDuty, or other incident management platforms is a plus