Lead Technical Writer Job at Cloudsmith in New York

Overview

Lead Technical Writer role at Cloudsmith to own and elevate the documentation experience end to end, setting standards, refining structure, and creating documentation that helps developers succeed.

We’re looking for a Lead Technical Writer to own Cloudsmith’s documentation experience end to end, setting the standards, refining the structure, and creating documentation that helps developers succeed.

About Cloudsmith

Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI / CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.

The Role

As Lead Technical Writer, you’ll learn how Cloudsmith products work and build a documentation experience that helps others become experts too. You’ll define and implement the standards and processes that make our documentation clear, consistent, and scalable. You’ll help deliver a great learning experience through our docs by ensuring accuracy, completeness, and an intuitive information architecture, and by incorporating multimedia assets such as screenshots and videos where they add value. You’ll work closely with Product and Engineering to make sure every feature ships with great documentation. You care deeply about the impact of your work and use insights and feedback to continuously improve Cloudsmith’s documentation. Our documentation is one of Cloudsmith’s most powerful differentiators, and you’ll be responsible for maintaining the high standards that help our customers get the most out of the platform.

Key Responsibilities

• Own Cloudsmith’s documentation content, setting standards, refining the information architecture and defining and maintaining publishing workflows.
• Write and maintain high-quality documentation across product areas, including product guides, tutorials, API references, and release notes.
• Partner with product managers and engineers to document new features as they ship.
• Continuously improve discoverability and usability through feedback, analytics, and iteration.
• Maintain and expand the style guide to help others write clearly and consistently.
• Create and manage multimedia assets, including screenshots and videos that enhance our documentation and learning experience.
• Be an informed user of Cloudsmith’s products, features and integrations.
• Support partner integrations by ensuring partner documentation about Cloudsmith is accurate and complete.

Minimum Requirements

Optional qualifications

About the Candidate

Location, Eligibility & Benefits

Note : You must be based in Ireland or the United Kingdom or the USA and have the right to work independently without requiring sponsorship.

Equal Opportunity

Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.

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