Teller Supervisor

Teller Supervisor

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank conducts a thorough background check on all new hires. We invite you to view the opportunity below.

Responsible for ensuring our customers receive efficient, friendly service and that common courtesies are extended to every customer. Direct the day-to-day operational activities of the teller area, directly supervise tellers to ensure each customer's experience is positive and memorable, train staff on operational issues, be knowledgeable of policies and procedures, make judgment decisions and coach for referrals. Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines of Associated Bank and coaching the teller team to do the same. Ability to direct and demonstrate all customer channels including the use of digital technology for a positive customer experience. In coordination with the Branch Manager, responsible for the operational integrity of the retail office. Exhibit and support a culture of flexibility and mobility to meet the expectations of our branch and customer needs. May be called on to oversee the office in the Branch Manager's absence.

As a Teller Supervisor, you will : Operate a Teller window as needed. Supervise Teller staff. Direct the day-to-day operations activities of the Teller area including but not limited to : teller balancing, ordering cash, cash vault balancing, scheduling teller staff, ordering supplies, and completing daily and monthly reports, ensuring an excellent customer experience at every point of contact. Perform regular observation and coaching feedback to tellers. Support the attainment of branch goals by coaching and motivating Tellers in identifying opportunities to deepen customer relationships. Responsible for leading and coaching the team in recognizing customer needs by leading by example. Participate in skill builder, branch huddles and...