Federal Support Account Manager

A company is looking for a Support Account Manager - Federal.

Key Responsibilities

Act as a central point of contact for all support-related activities and deliver proactive and reactive services

Drive cross-functional teams to identify and resolve customer issues effectively

Facilitate regular customer meetings and provide updates on open cases and ongoing projects

Required Qualifications

Experience integrating AI into work processes or decision-making

Fundamental understanding of ITSM in enterprise environments

Working knowledge of ITIL incident, problem, and release management processes

Broad technical understanding in a cloud software environment

Experience dealing with technical support teams