LL Baggage Customer Service Agent (TP)

Baggage Service Agent

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

• File and update reports for delayed, damaged, or missing baggage using systems like World Tracer
• Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
• Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
• Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
• Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
• Support boarding operations, including special service assistance and communication with gate agents
• Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
• Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
• Respond to baggage claim escalations in a calm and solutions-focused manner
• Maintain documentation accuracy and follow all airport, TSA, and airline procedures
• Deliver excellent customer service in a fast-paced, international terminal