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Camp Lucy General Manager

Camp Lucy General Manager

Whim HospitalityDripping Springs, TX, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Company Overview :

  • Camp Lucy is a 289-acre resort in the Texas hill country .
  • The resort is part of Whim Hospitality Group, a multinational boutique hotel group inspired by the spirit of exploration and a passion for storytelling, we curate immersive experiences that ignite curiosity, celebrate heritage, and transport our guests to the heart of captivating narratives.

Job Summary :

  • We are seeking an experienced and dynamic General Manager to lead our luxury resort in the Texas wine country.
  • The ideal candidate will possess strong leadership skills, exceptional hospitality expertise, and a passion for delivering unparalleled guest experiences.
  • As the General Manager, you will oversee all aspects of hotel operations, including guest satisfaction, staff management, financial performance, and strategic planning.

    • You will embody our brand's ethos   while driving profitability and maintaining our reputation for excellence.   Responsibilities :

  • Operational Leadership : Provide visionary leadership to all hotel departments, ensuring alignment with the company's goals and values.
  • Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
  • Implement and maintain high standards of service excellence, continuously seeking opportunities for improvement.

    • Guest Experience :

  • Foster a culture of exceptional guest service, anticipating and exceeding guest expectations at every touchpoint.
  • Monitor guest feedback and reviews, implementing strategies to enhance guest satisfaction and loyalty.
  • Ensure all guests receive personalized attention and that their needs are promptly addressed.

    • Staff Management and Development :

  • Recruit, train, and mentor a team of talented hospitality professionals, fostering a positive and collaborative work environment.
  • Set clear performance expectations and provide ongoing feedback and support to staff members.
  • Develop and implement training programs to enhance staff skills and knowledge.

    • Financial Management :

  • Develop and manage annual operating budgets, closely monitoring financial performance and implementing cost-control measures as needed.
  • Maximize revenue opportunities through strategic pricing, upselling, and innovative sales initiatives.
  • Analyze financial reports and key performance indicators to identify trends and opportunities for improvement.

    • Sales and Marketing :

  • Collaborate with the sales and marketing team to develop and implement effective sales strategies to drive occupancy and revenue.
  • Cultivate relationships with key clients, partners, and stakeholders to enhance the hotel's reputation and market presence.
  • Stay abreast of industry trends and competitor activities, adapting strategies as necessary to maintain a competitive edge.

    • Quality Assurance and Compliance :

  • Ensure compliance with all local, state, and federal regulations governing hotel operations, including health and safety standards.
  • Conduct regular inspections to maintain the highest standards of cleanliness, maintenance, and safety throughout the hotel.
  • Implement quality assurance programs and initiatives to uphold the hotel's reputation for excellence.

    • Qualifications :

  • Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree preferred.
  • Minimum of 5 years of progressive experience in hotel management, with at least 3 years in a leadership role within the luxury hospitality sector.
  • Proven track record of success in driving revenue, managing budgets, and achieving financial targets.
  • Strong leadership abilities, with the ability to inspire and motivate a diverse team of professionals.
  • Exceptional interpersonal and communication skills, with a passion for delivering outstanding guest service.
  • Sound business acumen and strategic thinking, with the ability to identify opportunities for growth and innovation.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a fast-paced environment.
  • Knowledge of industry trends, best practices, and regulatory requirements related to hotel operations.

    • Proficiency in hotel management software and Microsoft Office Suite.   Benefits :

  • Competitive salary commensurate with experience.
  • Performance-based incentives and bonuses.
  • Comprehensive health insurance plans.
  • Vacation (15 days a year) Professional development opportunities.
  • Discounted hotel stays and dining privileges.
  • Relocation assistance for qualified candidates.
  • Become part of the next chapter in the Camp Lucy story, join a team committed to delivering unique, curated experiences that sweep our guests away on a journey of discovery and delight   Powered by JazzHR
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    General Manager • Dripping Springs, TX, US