Customer Experience Specialist (US-Based Biotechnology Company)

Customer Experience Specialist

We're looking for a Customer Experience Specialist to join a US-based biotech company dedicated to transforming digestive health.

In this role, you'll be the warm, steady, and smart voice of our clientdelivering world-class support across email, phone, and social channels. This is not "afterthought" support : customer experience is a core feature of their product. You'll ensure every interaction is fast, accurate, empathetic, and contributes to customer trust and retention.

Your impact will include :

• Be the trusted point of contact for thousands of global customers, resolving issues with empathy and accuracy.
• Drive customer trust, satisfaction, and loyaltyturning first-time buyers into long-term advocates.
• Surface insights from support interactions that improve products, processes, and communication.
• Help shape their product into a best-in-class customer experience program.

Core responsibilities include :