Network Operations SpecialistInsight Global • Charlotte, NC, United States
Network Operations Specialist
Insight Global • Charlotte, NC, United States
12 hours ago
Job type
- Full-time
- Temporary
Job descriptionMaintain production job schedules in the BMC Control-M job scheduling system, ensuring batch processing meets predefined SLAs. Identify job failures and troubleshoot or escalate using documented procedures. Execute on-demand procedures such as file transfers, tape handling system administration, and change system requests. Monitor systems, networks, and applications using Ross standard tools; troubleshoot, resolve, or escalate issues as needed. Monitor vendor-managed systems deployed in the Ross environment and coordinate with external vendors and internal teams for resolution. Document all incidents in the ServiceNow trouble ticketing system. Escalate critical issues within SLAs and follow up proactively. Collaborate with Systems Administration and Engineering teams to ensure monitoring tools function correctly and provide feedback for optimization. 1–3 years of experience in a data center operations or NOC environment. Must be able to work in an office environment, primarily using a computer. Requires sitting, standing, walking, hearing, telephone use, attending in-person meetings, typing, and handling physical files or documents. Consistent timeliness and regular attendance are essential. Must have the ability to see information in print and electronic formats. Full-time in-office presence required for collaboration, team interaction, meetings
Company : Ross Dress for Less
Location : Rock Hill (Ross Data Center)
Pay Rate : $25-$30 / hr
Schedule : 10-hour shifts (Sunday-Wednesday 11pm-9am)
Duration : 4-month contract (potential to extend and convert)
GENERAL PURPOSE :
- Responsible for the administration and oversight of the 24 / 7 batch processing schedule.
- Participate in monitoring, troubleshooting, resolving, and / or escalating issues within the Ross Stores computing environment, including networks, servers, and other critical data center components.
- Leverage NOC tools to proactively monitor systems and applications for potential issues or failures and resolve or escalate according to documented processes before customer impact occurs.
ESSENTIAL FUNCTIONS :
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :
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Operation Specialist • Charlotte, NC, United States
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