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Parts Install Coordinator
Parts Install CoordinatorMassachusetts Staffing • Greenfield, MA, US
No longer accepting applications
Parts Install Coordinator

Parts Install Coordinator

Massachusetts Staffing • Greenfield, MA, US
2 days ago
Job type
  • Full-time
Job description

Greenfield Parts Install Coordinator

Join our team at a leading appliance retailer as a Parts Installer Scheduler, where you'll play a key role in ensuring smooth service operations and exceptional customer experiences. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

Daily Expectations and Responsibilities of a Parts Install Coordinator :

  • Customer Service & Communication : Serve as the first point of contact for customers via phone and email. Support with product inquiries, orders, service scheduling, and warranty information. Communicate with customers regarding service appointments and part arrivals. Resolve escalated customer concerns with care, professionalism, and efficiency.
  • Scheduling & Coordination : Schedule service and installation appointments with internal technicians and delivery staff. Coordinate parts delivery and technician availability to ensure timely service completion. Maintain clear communication between customers, service teams, and management.
  • Parts Ordering & Inventory Management : Order appliance parts and track orders through to delivery. Receive, verify, and organize incoming parts shipments. Maintain an accurate and organized inventory of service parts. Ship parts to service technicians, customers, or vendors as needed. Ensure parts are ordered and stocked in alignment with service schedules and business needs.
  • Administrative & Technical Support : Monitor customer portals and track service or delivery updates. Process payments, order updates, and shipping documents accurately. Collaborate closely with service, sales, and delivery teams. Stay current on product knowledge, company policies, and service procedures.

Requirements : What the Parts Install Coordinator Brings :

  • 2-3 years of customer service or service coordination experience in a high-volume setting.
  • Experience with parts ordering, scheduling, or inventory management preferred.
  • Strong communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office; EPass experience a plus.
  • Quick, accurate data entry and 10-key proficiency.
  • A team-first mindset and keen attention to detail.

    • Schedules Available : Full time Tuesday to Saturday 11 : 00 AM-7 : 00 PM

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    Parts Coordinator • Greenfield, MA, US