Talent.com
Team Leader
Team LeaderH&R Block • Lexington, NC, US
Team Leader

Team Leader

H&R Block • Lexington, NC, US
2 days ago
Job type
  • Full-time
Job description

Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A typical day... As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It Would Be Even Better If You Also Had...

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What You'll Bring To The Team...

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your Expertise

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Sponsored Job #35128

    Create a job alert for this search

    Team Leader • Lexington, NC, US

    Related jobs
    Associate Team Leader

    Associate Team Leader

    H&R Block • High Point, NC, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Winston Salem, NC, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • JAMESTOWN, NC, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Store Team Lead

    Store Team Lead

    Academy Sports and Outdoors • Winston Salem, NC, US
    Full-time
    At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors.Team Leads drive the execution of projects and initiatives while leading team members.T...Show more
    Last updated: 30+ days ago • Promoted
    Lead the Team, Rule the Day Shift

    Lead the Team, Rule the Day Shift

    Southern Health Partners • Concord, NC, US
    Full-time
    Lead with Integrity – RN Medical Team Administrator.Southern Health Partners (SHP).Our nurses are the foundation of our success, making life-and-death decisions every day with integrity, compassion...Show more
    Last updated: 19 hours ago • Promoted • New!
    Team Leader

    Team Leader

    North Carolina Staffing • Salisbury, NC, US
    Full-time +1
    Overall Job Summary : The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering ...Show more
    Last updated: 6 days ago • Promoted
    Team Lead, Market Operations

    Team Lead, Market Operations

    Carvana • Concord, NC, US
    Full-time
    At Carvana, we sell cars, but we are not salespeople.We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is ...Show more
    Last updated: 24 days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Winston Salem, NC, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 30+ days ago • Promoted
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDash • Denton, NC, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 1 day ago • Promoted
    Restaurant Delivery - Start Earning Quickly

    Restaurant Delivery - Start Earning Quickly

    DoorDash • Troy, NC, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 1 day ago • Promoted
    Team Leader

    Team Leader

    Burger King • Kernersville, NC, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Pizza Hut • Winston Salem, NC, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Dev Restaurants LLC • Winston-Salem, North Carolina, United States, 27108
    Full-time
    A Shift Leader works directly with crewmembers to effectively operate the restaurant during their shift.The Shift Leader ensures that restaurants are clean and well maintained, that all company pro...Show more
    Last updated: 30+ days ago
    Drive with DoorDash

    Drive with DoorDash

    DoorDash • Denton, NC, US
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 1 day ago • Promoted
    Team Leader

    Team Leader

    H&R Block • Winston Salem, NC, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    BA Multi-Unit Team Leader 2

    BA Multi-Unit Team Leader 2

    H&R Block • Winston Salem, NC, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Hourly Shift Manager

    Hourly Shift Manager

    Papa Johns • Locust, NC, US
    Full-time
    The Shift Leader supervises shifts and / or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitabili...Show more
    Last updated: 9 hours ago • Promoted • New!
    Leadership Team Member

    Leadership Team Member

    The Little Mint, Inc. • Locust, NC, US
    Full-time
    Are you looking for a leadership position at a company with a purpose? Do you want to help grow a team on a mission to spread love and kindness through our little corner of the world? Hwy 55 is loo...Show more
    Last updated: 30+ days ago • Promoted