Global Customer Support Business Systems Analyst (Contract)

Sr. Project Manager (Contract)

Join to apply for the Sr. Project Manager (Contract) role at Palo Alto Networks

Contract assignment. You will not be employed by Palo Alto Networks but through our trusted staffing partners.

Base pay range

$75.00 / hr - $75.00 / hr

Role Description

Palo Alto Networks is looking for a Sr. Project Manager - Contractor to work with the Global Customer Support org. This is a great opportunity for a talented individual who has the desire to associate with a fast?growing company in a truly international environment.

Location : Santa Clara, CA (Hybrid)

Duration : 7 months

Your Impact

• Partner with Customer Support, Product, Engineering, and UX to define roadmap features, design customer?centric workflows, and improve self?service capabilities
• Lead or support enhancements related to user experience (UX), including UI feedback loops, accessibility improvements, and consistent design patterns across the support portal
• Lead enhancements related to AI?driven support features, including integration of LLMs for chatbots, intelligent case classification, etc.
• Document process flows, use cases, user stories, acceptance criteria, and system specifications to support development and testing
• Participate in UAT and release validation activities for new features or system changes
• Work with IT to plan, design, develop, test and deploy changes to our customer support portal and associated technologies
• Maintain and work from a product backlog to keep several improvements and initiatives going
• Clearly articulate and document business requirements, perform Quality Assurance and facilitate User Acceptance Testing
• Coordinate project delivery by participating in design reviews and walk?throughs to communicate business requirements and validate proposed solutions
• Assist with meeting facilitation by sending meeting agendas, capturing and distributing meeting minutes, and tracking assigned team actions
• Proactively identify dependencies between teams, ensuring all plans align on delivery criteria; analyze projects to identify risks and potential roadblocks, and modify project plans to mitigate risk
• Participate in associated cross?functional projects around data quality, optimization and scaling of the systems
• Design and implement solutions to improve existing support processes and tools
• Promote best practices and train others on existing and new processes and tools across teams and departments
• Ensure all project artifacts (BRDs, user stories, design docs, test plans, etc.) are completed and approved in a timely fashion, and stored in the programs central repository
• Build and maintain relationships with IT, Support and cross?departmental stakeholders to increase collaboration and productivity

Skills & Experience

Education

Bachelors degree in Business Administration or Information Technology is required.

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, this is the pay range that Magnit (the staffing agency) reasonably expects to pay for this position : $70 / hour to $75 / hour. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits. Magnit offers Medical, Dental, Vision and 401(k). Magnit is not able to provide assistance to candidates requiring sponsorship or a visa for this position.

Information About Palo Alto Networks

At Palo Alto Networks, everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These arent easy goals to accomplish but were not here for easy. Were here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Seniority Level

Mid?Senior level

Employment Type

Contract

Job Function

Project Management and Information Technology

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