Express Lane Service Writer

Job Description :

Automotive Quick Lube Express Manager

Plans, organizes, leads, and controls the flow of service work through the Quick Lube service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Sells and makes recommendations of services based on inspections and recommendations from manufacturer based on mileage and service history.

ESSENTIAL DUTIES

Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

Conduct alignment check on every vehicle that comes through the shop with provided equipment.

Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.

Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and / or customer.

Ensures that technicians follow the proper inspection procedure outlined by the manufacturer.

Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

Maintains high customer satisfaction ratings.

Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

Maintains a clean work area.

Maintains a professional appearance.

Job Requirements : QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Automotive related experience and / or training; or equivalent combination of education and experience is helpful but not essential.

Having customer service skills and excellent communication will be required.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and basic math skills are essential.

Benefits Include :

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including :

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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