BPM Configuration Engineer (Troy)

OSITION OVERVIEW :

This Configuration Engineer will be responsible for the configuration build out of mortgage related business processes. This includes configuring workflows, the creation of automated decision points, tasks, managing system users. They will work with our Business Process Management team to support loan servicing business partners, vendors, and data providers as directed by the Technology and Product Development leadership. Strong consultative skills, root cause analysis, strong understanding of data modeling, providing solutions and alternative methods to meet internal client expectations, and have an in-depth understanding of process workflow and data integrations, such as API.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to :

• Create and manage automated workflow solutions in a low-code environment including developing program modules.
• Supports data reporting partners and data integration partners in testing and providing insight to the data structure in the Business Management Model.
• Recommend and facilitate system enhancements to improve efficiencies throughout the servicing organization.
• Supports internal and external partners in resolving defects by triaging issues, identifying root cause failures, and provide solutions to facilitate a fix.
• Ability to learn and master low code platform from the perspective of both end-users and engineers.
• Develops and maintains workflow automations and 3rd party integrations via API from data providers and internal data owners.
• Coordinates with business partners and vendors to execute requirements.
• Supports training teams in understanding the workflow automation.
• Support internal customers to provide a positive technical experience.
• Interface with other departments as necessary to ensure the smooth operation and growth of the organization.
• Design, documents, managed testing and delivers solutions for assigned program modules.
• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE