Customer Service Representative / Administrator

Position Summary

Performs Customer Service / Administrator functions regarding a specific or assigned number or assigned customers which could include regional, dedicated, or national accounts. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will ensure all requirements are met companywide regarding customer expectations.

Reporting

• Terminal Location : 46 Mincey Blvd., Port Wentworth, GA 31407
• Reports to : Terminal Manager
• HR FLSA Status : Non-Exempt
• Office hours : 8am - 5pm with afterhours engagement as required.
• Hourly Wage is commensurate with experience.

Essential Functions, Job Duties, and Responsibilities

(a) drug test paperwork

Education and Experience Requirements

Experience Required : Minimum of three (2) years (five years is preferred) Customer Service or Customer Service Relationship experience required – preferably in related industry; one – two years of Intermodal Customer Service Representative preferred.

Minimum Skills, Knowledge, and Ability Requirements

Work Conditions, Physical and / or Mental Requirements

Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another.

These physical and / or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.

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