Customer Service Coordinator

Job Summary :

We are seeking a highly organized and proactive Sales Support & Customer Service Coordinator to join our team. This role serves as a critical link between our sales team, shipping / logistics, and customers. The ideal candidate will manage daily administrative and operational tasks, ensuring smooth communication, accurate order processing, and efficient issue resolution.

Key Responsibilities :

• Route incoming phone calls to appropriate departments or personnel.
• Prepare, update, and distribute reports to National Sales Managers and Account Representatives.
• Track freight deliveries from multiple carriers and report delivery status.
• Log customer issues and provide appropriate documentation to support resolution.
• Enter and process customer orders received via phone.
• Edit and process free replacement part orders accurately.
• Fulfill MSDS (Material Safety Data Sheet) requests from customers.
• Pull, review, and adjust EDI (Electronic Data Interchange) orders daily.
• Verify billing accuracy by cross-checking shipped versus ordered quantities.
• Manage Home Depot routing through Transplace and coordinate with the shipping department.
• Process and manage customer-specific EDI transactions (e.g., ASN and 810 invoices).
• Settle credit card transactions and ensure payment processing accuracy.
• Assist with planning and preparation for sales meetings, presentations, and trade shows.
• Attend trade shows when required.
• Reach out to customer accounts to resolve issues or promote product sales.
• Prepare and mail invoices to customers.
• Communicate with FGI customers via phone and email for support and inquiries.
• Review sales and logistics documents and input relevant data into the ERP system (EPICOR).

Qualifications :

Preferred Skills :