Service Advisor / Counter Sales

Job Description

Job Description

The job duties of an Auto Service Advisor may include :

• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers repair problems into standard repair terminology
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints

Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.

If you fill this position matches you then we encourage you to apply and we look forward to meeting you.

We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities :