Clerical Specialist- Vital Statistics

Clerical Specialist- Vital Statistics

Looking to make a positive difference in your community while building a rewarding Public Health career? Join Summit County Public Health! We're proud of our commitment to both the communities we serve and the employees who make our work possible. Our staff has recognized us as a certified Great Place to Work -and we invite you to be part of our mission to create a healthful environment and ensure the accessibility of health services to all.

Summit County Public Health is seeking a Clerical Specialist to work full-time (35 hours per week), Monday through Friday, in our Vital Statistics program. This position provides front-line customer service and clerical support for Summit County Public Health's Vital Statistics program. Key duties include processing requests for birth and death certificates, managing payments, and assisting the public in-person, by phone, or via digital platforms. The role also involves reviewing and preparing official documents, data entry, maintaining accurate records, and ensuring compliance with state and local regulations. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment with professionalism and confidentiality are essential.

Key Responsibilities :

• Perform routine clerical duties including data entry, word processing, filing, copying, and processing mail.
• Support the vital statistics program by processing birth and death certificate requests via multiple formats (fax, mail, email, webmail).
• Serve as the initial point of contact for the public, both in-person and by phone, providing general information and assistance.
• Schedule appointments and services for clients and customers.
• Maintain accurate records by entering, retrieving, and updating information in various systems.
• Review and verify accuracy of death certificates, and authorize release of disposition permits per state guidelines.
• Collect and review home birth documentation and preparation of birth certificates for state registration.
• Respond to governmental requests for vital records, subpoenas, and verifications.
• Provide Notary Public services for documents related to the Vital Statistics program.
• Handle and accept fees from customers for production of vital records. Balance customer payments at the end of each business day.
• Archive records, prepare files for retention, and organize materials for the Vital Statistics program.
• Assist customers with correcting errors on statewide issued birth certificates and death certificates registered by the health district.

Qualifications :

Summit County Public Health (SCPH) is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization's achievement as well. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.