Lab Referrals Specialists - PRN

Position Title :

Lab Referrals Specialists - PRN

Department : Pathology Lab

Job Description :

General Description : The Referrals Specialist PRN is an entry level position that sends out specimens to approved Reference Laboratories. Handles internal and external customer contact regarding Referral Testing. Receive, resolve, and follow-up with complex referral issues. Act as a liaison between providers and Referral vendors.

Essential Responsibilities :

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Retrieve, sort, process, and coordinate specimens and requisitions for shipment, or courier, pick-up to referral laboratories in compliance with IATA regulations.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, freeze / thaw cycles, quantity not sufficient, etc., prior to send out.
• Handle provider and customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
• Contact providers or care team to resolve routine or medical technical matters related to patient testing and result reporting using established protocols.
• Communicate all tests not performed and lab accidents to clients within 24 hours of notification. Document thoroughly and elevate issues of concern to supervisor.
• Monitor assigned work queues, such as the Outstanding list and the Miscellaneous list.
• Assist in resolving billing issues for reference laboratory testing.
• Resolve interface resulting issues and upload results for non-interfaced laboratories in a timely manner in accordance with established protocols.
• Issue corrected reports as necessary in accordance with defined guidelines.
• Identify and escalate reportable quality incidents to supervisor and document in RL Datix.
• Troubleshoot referral issues and notify supervisor of potential problems.
• Participate in special projects regarding Referral Testing as directed by Manager or Supervisor.
• Maintain work area in a safe, functional, and sanitary condition.
• Adhere to all established CLIA, CAP, HIPAA, OSHA, OUH, and laboratory safety requirements.
• Required to use personnel protective equipment, engineering controls, and / or work practice controls as directed by management.
• Perform other duties as assigned.

Minimum Qualifications :

Education : Bachelor’s degree or Associate Degree of Medical Lab Technology (MLT)

Experience : 0-3 years of specimen processing experience or clinical laboratory experience required.  Customer service experience preferred.

License(s) / Certification(s) / Registration(s) Required : None Required.

Knowledge, Skills and Abilities :

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.