Member Experience Coordinator

Member Experience Coordinator

Join Invited as a Member Experience Coordinator. Invited, founded 1957, operates 130+ private clubs with world-class amenities.

Job Summary

The Member Experience Coordinator enhances member experience by coordinating the event calendar, managing event registrations, supporting event set-up, managing social media channels, and supporting communication efforts.

Responsibilities

• Support the execution of all members' experience functions including new member onboarding, programming, communication and retention efforts.
• Coordinate event registration, prepare materials for member check-in, and assist with event setup, including décor, name badges, and welcome signs.
• Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events.
• Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement.
• Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate on all communication channels.
• Update the club marketing materials such as posters, table tents, and digital displays.
• Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels.
• Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360).
• Assist with processing resignations and conduct follow-up communications.
• Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees, enhancing community relations and member satisfaction.

Additional Duties

About You – Required

Physical Requirements

Primary Tools / Equipment

Work Schedule

Benefits

Equal Opportunity Statement

Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.

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