Group Manager Design & Channels, Sector Digital Channels, Data & Digital

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it…

Te whiwhinga mahi | The Opportunity

Our Sector Digital Channels team plays a pivotal role as a catalyst for change in our nationally enabled services. Our mission is to create digital solutions that are both cost-effective and sustainable, revolutionizing accessibility through user-friendly digital self-service options and assisted channels. Through automation and seamless integration, we aim to ease the burden on our workforce.

Our team proudly takes the lead in managing, delivering, and offering unwavering support for all our national external services. These services, curated by Data and Digital, are tailored for entities beyond Te Whatu Ora, Te Aka Whai Ora, and ManatūHauora. Additionally, our team champions the development and oversight of APIs that foster interconnectedness across the various systems and services employed by external parties, such as the National Immunisation Register and Health Practitioner Index.

Mōu | About you

As the Group Manager, Design and Channels you will be a key member of the Sector Digital Channels leadership team. Who has the collective accountability for driving change, maintaining and enhancing technology services and implementing and supporting Te Whatu Ora priorities at a national level.

This role provides strategic leadership to the Design and Channels team. It leads the design for digital consumer integration services including service strategy, design, and digital consumer services.

As Group Manager Design and Channels, you will be responsible for establishing and delivering the consumer and channel strategy and service design standards for Sector Digital Channels delivered or supported channels.

You will bring your extensive knowledge and provide strategic leadership across Channel Design, Assisted Channels, Self-Service Channels and Customer Operations.

Preference will be given to applications of significantly affected Kaimahi through the change process.

Ngā pūkenga me ngā wheako | Skills and experience

• Significant experience in a similar role managing service strategy, design, and digital consumer services in a large and complex organisation
• Broad knowledge and experience in senior technology leadership positions with a background in IT management including working with internal and external stakeholders
• Demonstrated ability to motivate and encourage teams in an environment of change, financial prudence, and an increasing level of digital maturity across the organisation.
• Proven ability in managing suppliers and vendors through best practice procurement processes and Government contracts.
• Experience defining and negotiating contracts and service level agreements.
• Proven financial management experience (forecasting, cost control and meeting financial targets across OPEX and Capex budget lines).
• An understanding of the significance of and obligations under Te Tiriti o Waitangi, including how to apply Te Tiriti principles in a meaningful way in your role
• Competency with te ao Māori, tikanga, and te reo Māori or a willingness to learn and grow

Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

Nau mai, uru mai | Come and join us

When you join us, you become part of transforming the health system. This is a once in a life-time change,that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role (by submitting your cover letter and CV), please click “APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Caitlin careers@health.govt.nz

Preference will be given to applications of significantly affected Kaimahi through the change process.