Collections Specialist

Job Description

Job Description

We are looking for an experienced Collections Specialist to join our team in Norton Shores, Michigan. This is a long-term contract position where you will play a pivotal role in managing business-to-business (B2B) accounts, resolving outstanding balances, and minimizing financial risks. The ideal candidate will be detail-oriented, skilled in negotiation, and proficient in advanced Excel techniques for reporting and analysis.

Responsibilities :

• Manage assigned customer accounts to ensure timely collection of payments and resolution of disputes.
• Monitor account balances to proactively identify risks and address delinquent accounts.
• Collaborate with clients to negotiate payment terms and resolve financial discrepancies.
• Maintain accurate account records, ensuring all updates comply with company policies.
• Utilize advanced Excel tools, such as pivot tables and formulas, to create detailed reports on account statuses and payment trends.
• Work closely with internal departments, including Sales and Finance, to streamline account reconciliation processes.
• Ensure all collection activities adhere to company policies and relevant legal requirements.
• Develop and implement strategies to improve collection efficiency and reduce overdue balances.
• Analyze financial data to identify patterns and recommend proactive solutions to mitigate risks.
• At least 3 years of experience in high-volume B2B collections or account management.
• Strong negotiation skills and the ability to resolve accounts with a customer-focused approach.
• Advanced proficiency in Microsoft Excel, including pivot tables and data analysis.
• Excellent analytical skills with high attention to detail and organizational capabilities.
• Effective communication skills to handle complex client situations professionally.
• Knowledge of credit policies, collection processes, and risk analysis strategies.
• Ability to work collaboratively with internal teams to resolve account discrepancies.
• Familiarity with billing and collection systems is a plus.