Sr. IT Support Analyst

Job Description

Job Description

We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.

Responsibilities :

• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.
• Manage and maintain Active Directory, ensuring proper configuration and access control.
• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.
• Install and configure Windows operating systems and Microsoft Office applications.
• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.
• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.
• Develop and implement IT policies to enhance system security and efficiency.
• Collaborate with users to provide clear communication and excellent customer service.
• Work independently with minimal supervision, prioritizing tasks effectively.
• Utilize ServiceNow for tracking and managing service desk tickets.
• Proven experience in an IT support role, with Tier I and II expertise.
• Proficiency in using and managing Active Directory.
• Strong background in networking, including routers, switches, and wireless systems.
• Familiarity with Windows operating systems and Microsoft Office installation processes.
• Knowledge of Microsoft Open Database Connectivity (ODBC) and SQL Server.
• Ability to troubleshoot computer hardware and peripheral devices effectively.
• Excellent communication and interpersonal skills.
• Familiarity with Azure and Intune is a plus; training will be provided if needed.