Customer Service Representative

Benefits : 401(k) matching

Bonus based on performance

Dental insurance

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

We are currently seeking 1 open IN-OFFICE positions with Allstate. We are in search of 1 diligent Spanish or Chinese speaking Customer Service Representative (CSR) to join our team in San Jose California.

CSR's are not responsible for explaining coverages or writing and binding policies. This is a full-time position.

Customer

You will be responsible for retaining our clients while providing exceptional customer service and support to said clients. If you have a passion for delivering excellent service, strong communication skills, and enjoy problem-solving, we would love to hear from you!

Responsibilities :

Handle inbound and outbound customer calls in a professional and courteous manner

Assist customers with inquiries, concerns, and product / service information

Provide accurate and timely resolution to customer issues or complaints

Maintain customer records by updating account information

Update policy request

Collaborate with other departments to ensure customer satisfaction

Conduct data entry and maintain accurate documentation of customer interactions

Experience :

Previous experience in insurance sales preferred, not mandatory

Strong communication skills, both verbal and written

Excellent phone etiquette and active listening skills

Ability to analyze customer needs and provide appropriate solutions

Proficiency in data entry and computer skills

Bilingual proficiency in any of English, Spanish, Tagalog, Chinese, Mandarin, Vietnamese, or Cantonese is a plus. We have a heavy Chinese book of business

Benefits : 401(k) matching

CSR's receive bonuses and other weekly perks

Comprehensive training program provided

Health insurance benefits package available for full-time employees

401k is available for full-time employees

1 weekly 2-hour lunch break for personal business is available for full-time employees

Complementary Lunch each Friday from restaurant of group's choosing

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the open Customer Service position. Join our team and be part of a company that values its employees and provides opportunities for personal and professional development.

Please note that only shortlisted candidates will be contacted. Thank you for your interest in our company. ```

Job Type : Full-time

Pay : $20.00 - $23.00 per hour

Benefits : 401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Experience :

sales : 1 year (Preferred)

License / Certification :

No P & C license required

Ability to Relocate :

San Jose, CA 95131 : In-Office (Required)

Work Location : In person

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.