Environmental Services Supervisor

Position Summary

Under general direction of Environmental Services Shift Manager, supervises the daily activities of Environmental Services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Applies fair and consistent supervision

Assists in hiring, termination, and disciplinary actions

Assists with the planning and budget preparation for the department

Plans and administers work schedules and assignments for direct reports

Monitors the performance of direct reports, ensuring adherence to all Tohono O'odham Gaming Enterprise (TOGE) and departmental policies and procedures

Provides excellent and friendly service to all guests

Supervises personnel which includes recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution

Trains team members on cleaning, equipment techniques, methods, chemicals and procedures

Trains new Environmental Services Attendants on daily maintenance of casino floor, restrooms, and other task when assigned by Environmental Services Shift Manager

Trains Environmental Services Attendants on how to clean and dispose of Bio-Hazard Waste according to OSHA regulations

Involved in continuously training to ensure Environmental Services staff is updated on new chemicals and cleaning techniques.

Maintains records on team members, equipment and maintenance activities

Organizes workload to ensure deadlines are met; schedules all team members and assigns work

Ensures compliance with all department and TOGE policies and procedures, including Internal Controls (ICs)

Ensures care, maintenance and utilization of equipment, orders adequate supplies to meet work needs

Enters and approves bi-weekly Environmental Services payroll

Inspects work areas to ensure consistency and quality of work and adherence to established procedures, safety regulations and standards

Prepares daily checklist on daily performance

Responds to inquiries and researches and resolves problems for day-to-day operational issues

Coaches / counsels Environmental Services staff when necessary

Prepares and submits reports

Oversees work schedules for personnel and quarterly rotation schedules

Performs Environmental Services duties as necessary

Initiates work orders on any building maintenance issues

Inspects the work activities of a group of Environmental Services Attendants and prepares daily checklist

Observes safety rules and maintains a safe environment

Contributes to a team effort and accomplishes related results as required

Performs other duties as required

Minimum Qualifications

Education And Experience

High school diploma or GED plus two (2) years of environmental services supervisory / lead experience or one (1) year of experience as a dual rated Environmental Services Supervisor with TOGE. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug / alcohol screen, background investigation and obtain and maintain a gaming license and to include the following :

Knowledge, Abilities, Skills, And Certifications

Knowledge of occupational hazards and applicable safety practices

Knowledge of guest service standards and procedures

Knowledge of planning and scheduling techniques

Knowledge of cleaning equipment

Knowledge of Environmental Services chemicals

Knowledge of supplies, equipment, and / or services ordering and inventory control

Ability to work with little to no supervision

Ability to investigate and analyze information and to draw conclusions

Ability to foster a cooperative work environment

Ability to communicate effectively in the English language both verbally and in writing

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels

Ability to safely use cleaning products and safely operate cleaning equipment

Ability to understand and follow oral and written instruction

Ability to learn the methods of cleaning and caring for buildings and equipment

Ability to work as a team member in a structured working environment

Ability to work with timeliness and thoroughness

Ability to work and finish multiple tasks

Ability to demonstrate excellence in everything, and continually seek improvement in results

Ability to perform complex tasks and to prioritize multiple projects

Ability to delegate responsibilities to staff when needed

Takes messages from Environmental Services Attendants and other staff and post in designated area

Ensure MSDS are updated as needed and in proper designated areas

Skill in organizing resources and establishing priorities

Skill in the use of personal computers and related software applications

Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants

Ability to delegate responsibilities to staff when needed

Attends monthly meeting to ensure continues communication within department occurs

Physical Demands

While performing the duties of this job, the team member regularly is required to stand for full shift; walk; use hands to finger, handle, or feel; and reach with hands and arms. The team member frequently is required to stoop, kneel, crouch, or crawl; and talk or hear. The team member occasionally is required to sit; climb or balance; and taste or smell. The team member must occasionally lift, pull, push and / or move up to 50 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and / or weekend work may be required. Extended hours and irregular shifts may also be required.

Source : Hospitality Online

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