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Technology Assistant
Community Charter School of PatersonPaterson, NJ, US5 days ago
Job type
- Full-time
Job descriptionInstall new equipment including Chromebooks, laptops, printers, and monitors Perform routine maintenance to ensure proper functioning of all technology devices Maintain accurate equipment inventory using IncidentIQ or equivalent system Tag, audit, and track all technology assets across the district Identify equipment requiring advanced repair and coordinate shipment to vendors Provide timely, courteous technical support to students and staff Communicate effectively with stakeholders to diagnose needs and resolve issues Assist with operational tasks assigned by the Technology Coordinator Ensure compliance with safety protocols while handling equipment Perform additional responsibilities as assigned to support department operations Associate's degree or higher in a technology-related field. 1-2 years of experience in IT support, help desk, or a similar role. Familiarity with Google Workspace, Microsoft Office Suite, and educational software. Basic troubleshooting of hardware (computers, printers, projectors). Knowledge of network systems, Wi-Fi management, and basic server maintenance. Flexibility to work afternoons and weekends as needed. Ability to lift and carry equipment up to 25 lbs.
Community Charter School of Paterson provided pay range : $55,000.00 / yr - $55,000.00 / yr
Job Description
The Technology Assistant supports the Technology Coordinator in maintaining and supporting the district's technology systems. This role involves hands-on work with hardware and software, providing Level 1 technical support, maintaining accurate inventory, and ensuring timely resolution of technical issues across all campuses.
Essential Duties And Responsibilities
- Provide Level 1 helpdesk support for end-user devices (Chromebooks, Windows, macOS)
- Diagnose and repair basic Chromebook issues (e.g., screens, keyboards, ports)
- Monitor and respond to technical support requests using the ticketing system
- Escalate complex issues to the Technology Coordinator when necessary
Technical Support & Troubleshooting
Inventory & Documentation
Vendor Coordination
Communication & Customer Service
Administrative Support
Other Duties
Qualifications
Community Charter School of Paterson is an equal opportunity employer.
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Technology Assistant • Paterson, NJ, US
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