Talent.com
No longer accepting applications
Patient Experience Representative

Patient Experience Representative

Laurel Health CentersBoston, MA, US
7 days ago
Job type
  • Full-time
Job description

Patient Experience Representative Remote

$21 / hour | Fully Remote | Full-Time

About MyLaurel

MyLaurel is the leader in home-based acute care, providing hospital-level treatment directly in patients' homes. Our programs Rapid Advanced Care, Acute Care at Home, and Recovery at Home help frail, elderly, and complex patients avoid unnecessary ER visits, hospital stays, and post-acute complications.

We combine telehealth physicians, in-home paramedics, and RN care managers to create a safer, more compassionate alternative to traditional care dramatically improving patient and caregiver experiences.

The Role

As a Patient Experience Representative, you'll be one of the first voices our patients hear. You'll guide patients and caregivers through scheduling, support, and follow-up delivering exceptional patient experiences with empathy and professionalism.

Pay : $21 / hour

Type : Full-Time | Remote Shift : Mon / Tues / Fri / Sat / Sun : 1130am to 8pm EST

What You'll Do

  • Handle inbound and outbound calls to schedule health visits and provide patient support.
  • Educate patients and caregivers on program benefits and answer questions.
  • Conduct reminder calls and assist with after-care requests (equipment, pharmacy, documentation).
  • Accurately document each interaction in myLaurel's referral system.
  • Collaborate with clinical teams to ensure smooth care coordination.

What We're Looking For

  • 12 months of call center or phone-based customer service experience.
  • Experience in healthcare, telehealth, or medical scheduling preferred.
  • Excellent communication, active listening, and multitasking skills.
  • Comfortable navigating multiple systems and data entry while on calls.
  • High school diploma or GED required.
  • Reliable high-speed internet (20 Mbps down / 5 Mbps up) and a private workspace.

    • Benefits & Perks

  • Fully Remote work from anywhere in the U.S.
  • Unlimited Vacation (after 90 days)
  • Choice of 6 Aetna Medical Plans (after 1 month)
  • Dental & Vision coverage
  • 401(k) Plan
  • Company-provided laptop & accessories
  • Mission-driven culture focused on growth, collaboration, and patient care

    • How to Apply

    Include a cover letter addressing :

  • Why this role interests you.
  • Your inbound / outbound call experience (including achievements).
  • Average number of calls handled per day in prior roles.

    • Keywords for visibility : Remote Customer Service Work From Home Healthcare Call Center Patient Coordinator Medical Scheduler Telehealth Support Customer Experience Virtual Healthcare Jobs Remote Healthcare Support Call Center Representative

    Create a job alert for this search

    Patient Representative • Boston, MA, US