Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Tunkhannock, PA, US
Associate Team Leader

Associate Team Leader

H&R Block • Tunkhannock, PA, US
11 hours ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #36530

    Create a job alert for this search

    Team Leader • Tunkhannock, PA, US

    Related jobs
    Team Leader - CTI

    Team Leader - CTI

    Helio Health • Binghamton, NY, United States
    Full-time
    Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health,...Show more
    Last updated: 26 days ago • Promoted
    Production Associate

    Production Associate

    Manpower • Brooklyn, PA, US
    Full-time
    Our client, a leading manufacturing company, is seeking a Production Associate to join their team.As a Production Associate, you will be part of the production department supporting various teams.T...Show more
    Last updated: 30+ days ago • Promoted
    Allied-Therapy - SLP

    Allied-Therapy - SLP

    GUTHRIE TOWANDA MEM HOSP - 1556 • Towanda, PA, United States
    Full-time
    GUTHRIE TOWANDA MEM HOSP - 1556.Assesses, diagnoses, and treats communication.Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Nanticoke, PA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 11 hours ago • Promoted • New!
    Athletic Trainer Industrial - Sign On Bonus Included

    Athletic Trainer Industrial - Sign On Bonus Included

    Pivot OnSite Innovations • Benton, PA, US
    Full-time
    Pivot Onsite Innovations has an immediate need for an experienced and passionate Industrial Athletic Trainer at our client’s site in Mountain, Top, PA. This position offers an opportunity to work at...Show more
    Last updated: 15 days ago • Promoted
    Therapy - SLP

    Therapy - SLP

    GUTHRIE TOWANDA MEM HOSP - 1556 • Towanda, PA, United States
    Full-time
    GUTHRIE TOWANDA MEM HOSP - 1556.Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help you find your...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    H&R Block • Hallstead, PA, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 11 hours ago • Promoted • New!
    Shift Leader (Towanda)

    Shift Leader (Towanda)

    Mueller Family McDonald's • Towanda, PA, US
    Full-time +1
    About Mueller Family McDonalds.At Mueller Family McDonalds, we believe in creating more than just jobs.With 21 restaurants across Northeastern and Central Pennsylvania, weve built a team-driven cul...Show more
    Last updated: 30+ days ago • Promoted
    Athletic Trainer - Sign On Bonus Included

    Athletic Trainer - Sign On Bonus Included

    Pivot OnSite Innovations • Tunkhannock, PA, US
    Full-time
    Pivot Onsite Innovations has an immediate need for an experienced and passionate Industrial Athletic Trainer at our client’s site in Mountain, Top, PA. This position offers an opportunity to work at...Show more
    Last updated: 15 days ago • Promoted
    Board Certified Behavior Analyst

    Board Certified Behavior Analyst

    Children's Service Center of Wyoming Valley, Inc • Tunkhannock, PA, United States
    Full-time +1
    Certified Behavior Analyst and / or Behavior Consultant- ABA.Regular Full-Time, Professional,.Purpose, Foundation and Sustainability of this Position. For over 20 years, CSC’s ABA / Autism Program has b...Show more
    Last updated: 12 days ago • Promoted
    Store Environment TeamMember

    Store Environment TeamMember

    Michael's Inc • Wilkes-Barre, PA, United States
    Full-time +1
    Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, h...Show more
    Last updated: 5 hours ago • Promoted • New!
    Tax Associate

    Tax Associate

    H&R Block • Tunkhannock, PA, United States
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 5 hours ago • Promoted • New!
    Athletic Trainer - Sign On Bonus

    Athletic Trainer - Sign On Bonus

    Pivot OnSite Innovations • Huntington Mills, PA, US
    Full-time
    Pivot Onsite Innovations has an immediate need for an experienced and passionate Industrial Athletic Trainer at our client’s site in Mountain, Top, PA. This position offers an opportunity to work at...Show more
    Last updated: 15 days ago • Promoted
    Mobile Associate - Retail Sales

    Mobile Associate - Retail Sales

    T-Mobile USA, Inc. • Tunkhannock, PA, United States
    Full-time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...Show more
    Last updated: 30+ days ago • Promoted
    Travel - MRI Tech

    Travel - MRI Tech

    Titan Medical Group • Hop Bottom, PA, Susquehanna County, PA; Pennsylvania, United States
    Full-time
    WHEN YOU WORK FOR US, WE WORK FOR YOU.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment you...Show more
    Last updated: 5 hours ago • Promoted • New!
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Towanda, PA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 11 hours ago • Promoted • New!
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Windsor, NY, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 2 hours ago • Promoted • New!
    Store Environment TeamMember

    Store Environment TeamMember

    Michaels Stores • Wilkes-Barre, PA, United States
    Full-time +1
    Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, h...Show more
    Last updated: 5 hours ago • Promoted • New!