AI Specialist

Job Description

Job Description

Salary :

RTC Communications is seeking a forward-thinking Artificial Intelligence (AI) Specialist to design, implement, and optimize AI-driven solutions that enhance our telecommunications services, customer experience, and internal operations. The ideal candidate will bring a strong blend of machine learning expertise, data engineering, and real-world application of AI in network optimization, predictive maintenance, fraud detection, and customer service automation.

Mission & Vision :

RTC Communications exists to provide quality and reliable communications, entertainment and technology products, and services to Southern Indiana. RTC seeks to deliver the future today to our customers and community. Our number one priority has been to combine state-of-the-art technology and old-fashioned service to provide the highest quality communications available.

Company Background :

For 75 years, RTC and our team have served the communications and entertainment needs of our customers in Daviess, Martin, and Lawrence counties. Now, many homes will be able to take advantage of the latest, state-of-the-art fiber-optic broadband networkcomparable with any big cityin fact, better than most.

Each team member can truly see how what they do contributes to the success of the company and the happiness of our customers. When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can enjoy the security of a terrific retirement program along with the peace of mind from a healthcare plan that is second to none in our area.

Today, RTC Communications brings a multitude of services, which range from traditional dial tone with advanced calling features, to UCaaS, internet services including Fiber and DSL / Copper connections, data networking, and much more.

Key Responsibilities

• Design, build, and deploy machine learning models to improve network performance, customer experience, and internal efficiency.
• Integrate with vendor APIs (e.g., Calix, MetaSwitch, NetSapiens) to ingest real-time telemetry and ONT performance data.
• Develop AI-driven systems that triage Calix ONT data, identify anomalies, and generate automated technician dispatch tickets based on service degradation patterns.
• Build and maintain data pipelines that collect, clean, and transform structured / unstructured data from OSS / BSS platforms, CRM systems, and IoT endpoints.
• Collaborate with teams across Engineering, Customer Service, HR, and Marketing to deploy AI tools such as chatbots, usage analytics, automated ticketing, and sentiment analysis.
• Apply natural language processing (NLP) techniques for voice-to-text transcription, customer sentiment scoring, and support case prioritization.
• Identify high-impact AI use cases and measure business outcomes (e.g., reduced truck rolls, improved NPS, shortened resolution time).
• Ensure AI systems meet privacy, telecom regulatory, and data governance standards.
• Train internal teams on AI tools and workflows in clear, non-technical terms.
• Monitor the latest AI trends in telecom, such as 5G / 6G, UCaaS, smart homes, and AI-powered network operations.
• Contribute to RTCs internal AI roadmap and support the development of an AI Center of Excellence to scale adoption company-wide.

Qualifications

What We Offer

About RTC Communications

For over 75 years, RTC Communications has served as a leading voice and broadband provider in Southern Indiana. As we expand our multi-gig fiber network and intelligent services, were investing in smart technologies and innovative talent to build the connected communities of tomorrow. If you are looking to be in an environment where professional growth and personal growth can succeed, then look to RTC Communications.