Parts and Service Technical Advisor- Cleveland

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

Key job responsibilities include but are not limited to :

Provide phone and in-dealership technical assistance

Troubleshoot and solve final repair attempt situations

Represent Stellantis as subject matter expert (litigation / buybacks)CAIR updates needed for each involvement

Manage dealership technical training requirements

Provide support for C.A.G. / Engineering / proving grounds requests

Recall and Rapid Response (RRT) follow up and reduction

Act as quality feedback liaison

Provide dealership consultation on the following :

Repair Service Agreements and facilities inspections

Tools / equipment / facility

Customer experience and improved Fixed First Visit

Repair shop process improvements and proactive business planning with a focus on the customer

Our Benefits - Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected. Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with :

An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute

Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters. Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions :

Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community

And so much more! When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.