Customer Service Experts English Only and Spanish Bilingual applicants are welcome! (Great benefits and a strong worklife balance!)

Join AllianceOne!

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

AllianceOne is a Certified "Great Place to Work"!

As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

Provide excellent customer service to customers by :

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Special projects as required

PAY : $20.00

LOCATION : Orlando, FL 32807

HOURS : Monday-Friday 10 : 45 AM- 7 : 15 PM + Saturday 8 : 00 AM- 4 : 30 PM

MANDATORY TRAINING HOURS (1st 2 weeks) : Monday- Friday 10 : 45 AM- 7 : 15 PM

BENEFITS :

Our comprehensive benefits include, but are not limited to : Health Insurance (Medical / Dental / Vision), HSA / FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!

QUALIFICATIONS :

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.