Service Coordinator

Service Coordinator

NextGen Security LLC is seeking a self-motivated individual to join our fast growing and dynamic team. The responsibilities of this position will vary greatly but primarily focus on the coordination of processing activities for the Service Department. This individual will oversee a team of onsite and service technicians in Dallas, East Texas, and West Texas, making sure that all service needs are being met according to our customer standards. This position is Monday-Friday, 8:30 AM 5 PM but may require after hours communication on an as-needed basis.

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:

1. Schedule service calls with technicians, dispatching, and giving detailed explanations to technicians.
2. Schedule site inspections & preventative maintenance services.
3. Provide detailed weekly service reports as required by the client.
4. Initial basic troubleshooting on video management and access control issues.
5. Track service calls and technician productivity.
6. Process RMAs for service parts & repairs.

• Monitor the open incident queue to ensure technicians are dispatched promptly, supporting timely onsite service for the customer.
• Communicate with internal project managers and sales teams.
• Gather all customer site requirements before dispatching a technician.

What you bring to the table:

• Bachelor or equivalent degree or experience.
• Service or operational experience preferred, along with basic familiarity of access control and video management systems.
• Experience with Microsoft Word, Excel, and Outlook.

Additional Skills:

• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company.
• Must possess a positive attitude and be willing to interact with customers, co-workers, and other personnel at all times.
• Commitment to integrity and to the Company Standards and Procedures.
• Attention to detail and accuracy is a must.

What we bring to the table:

• Compensation based upon background and experience.
• Full benefits package.
• Vacation.
• Cellphone Allowance.

We are an equal opportunity employer and drug-free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.