Personal Travel Concierge

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Personal Travel Concierge (Portuguese)

Apply remote type Hybrid locations Ft. Lauderdale time type Full time posted on Posted 3 Days Ago job requisition id R-100673

Join the Ritz-Carlton Yacht Collection : Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence : The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

Are you passionate about creating Luxury travel experiences? If so, then join our Ladies and Gentlemen as a Personal Travel Concierge!

The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of guests who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support.

Our Personal Travel Concierge is a sales position with earning potential of $80,000 - $150,000 annually (Base + Commission)

In this role you will :

• Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions.
• Make 75-100 daily outbound calls following up with guests that have expressed interest on our website or have requested more information on our product (No cold calling).
• Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing.
• Maintain detailed CRM records and ensure timely follow-up on every lead.
• Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset.
• Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality
• Offer ancillary services like : Travel Protection, Air & Hotel, and Excursions

To be successful, you will need :

Additional Skills :

Expected Hours of Work

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

About Us :

Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.

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