Account Manager

At Hi Marley, we're not just a technology company-we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them-creating a smooth, frictionless experience for customers along the way.

We're looking for a hands-on, detail-oriented Account Manager to join our Growth Team. The ideal candidate will have demonstrated success managing customer relationships, achieving revenue goals, and collaborating with internal stakeholders. The primary focus will be supporting and expanding customer relationships, meeting with key contacts to understand their priorities, ensuring value realization, and identifying opportunities to grow Hi Marley's impact.

We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What you'll do :

• Serve as the main point of contact for assigned accounts, building strong relationships and ensuring customer satisfaction.
• Understand customers' business objectives and help develop account plans that align with their goals and Hi Marley's value.
• Work cross-functionally with Marketing, Product, Design, and Engineering to execute account activities and ensure customer needs are met.
• Build relationships with customer stakeholders and understand their organizational structure to maximize engagement and adoption.
• Partner with the Customer team to ensure customers receive maximum value and support ongoing usage and renewals.
• Manage a defined book of business and carry a sales quota, focusing on retention and expansion opportunities in collaboration with senior team members and leadership.
• Maintain accurate and timely reporting of account plans, pipeline, and activities within the CRM system.
• Stay current on industry trends, competitors, and new product offerings relevant to Hi Marley's customers.
• Participate in customer meetings, industry events, and conferences to strengthen relationships and represent Hi Marley.
• Collaborate internally to provide feedback and insights that help improve our products, services, and customer experience.

What we are looking for :

Compensation, Benefits & Perks :

At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$56,500-$105,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and / or team performance.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including :

Who We Are :

At Hi Marley, our culture is built on three core values that every employee embodies :

Life at Hi Marley :

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here :