Room Attendant

Room Attendant

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including : Marriott Employee Discounts Worldwide, Medical, Dental, Vision Insurance, Company-Sponsored Life Insurance, Short & Long-Term Disability Insurance, Tuition Reimbursement Program, 401(K) with Discretionary Company Matching Contributions, Employee Assistance Program.

Job Summary

The successful candidate will be able to : Provide a warm, welcoming room that creates a memorable first impression. Systematically and methodically move through a room to ensure every space is attended to. Work safely and be physically prepared to repeatedly bend to make beds and clean bathrooms, carry linens, towels, and trash and push and pull to vacuum. Prioritize assignment for rooms not ready and early check-ins. Read rooming list and know the procedures for various Marriott guests. Previous cleaning experience preferred. Conversational English beneficial.

Core Responsibilities

• Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
• Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
• Bring all dirty linen from guest rooms to the laundry area to be washed
• Transfer clean linen from the laundry room to the guest rooms
• Remove trash from guest rooms and dispose of according to specifications
• Make beds, dust rooms to include but not limited to furniture, fixtures, artwork, baseboards, and window sills, vacuum floors, clean bathrooms, empty trash and refresh towels according to the specifications outlined in the standard operating procedures
• Place all items, including and not limited to furniture, throws, pillows, appliances, glassware, plates, silverware, bathroom supplies, and amenities in the proper location and to the specifications outlined in the standard operating procedure
• Maintain organization and supply of cleaning products and linen
• Maintain neat and orderly storage closets
• Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
• Work efficiently in order to meet daily requirements
• Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
• Solve problems proficiently
• Secure lost items according to the specifications
• Maintain a neat and organized work area
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean, and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain a positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

Knowledge, Skills, and Abilities

Minimum Qualifications

Supervisory Responsibilities

Work Environment

Physical Demands

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.