Transfer Coordinator - Weekend

Job Description

Job Description

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Transfer Coordinator to join our award-winning team.

Hours : Saturday and Sunday 8 : 30-5 : 00 Eastern Time Zone

Key Responsibilities

• Patient & Family Communication : Contact patients and / or families following hospital or rehab transfers to provide updates, support, and resumption of care guidance.
• Speak clearly, compassionately, and effectively with elderly patients and their caregivers.
• Transfer Workflow Management Process patient transfers in EMR systems (KanTime / WellSky) in accordance with SOP.
• Add Transfer OASIS and transfer documentation.
• Remove all future visits and approved frequency orders as appropriate.
• Enter transfer details into the Transfer Waitlist immediately upon receipt.
• Ongoing Monitoring & Follow-Up : Monitor the Transfer Waitlist daily, ensuring updates are attempted on all transfer patients at least every 48 hours.
• Send updates using the required email template to Clinical Manager, Clinical Assistant, and Care Coordinator.
• Provide weekly Transfer Waitlist reports for branch and Sales visibility.
• Resumption of Care (ROC) Coordination : Notify Intake, Clinical Manager, Clinical Assistant, and Care Coordinator when discharge dates are received.
• Confirm ROC scheduling and welcome call completion.
• Remove patients from the Transfer Waitlist once ROC is complete.
• Work closely with Sales, Clinical Managers, Clinical Assistants, Care Coordinators, and Authorization / Eligibility teams to ensure seamless patient care transitions.
• Support weekend transfers by communicating with designated weekend Clinical Managers.
• Ensure all documentation is timely, accurate, and compliant with Pinnacle policies, ACHC standards, and EMR requirements.
• Participate in audits and correct deviations promptly.
• Maintain a positive and professional work environment in alignment with Pinnacle’s Mission, Vision, and Values.
• Adapt to process improvements and workflow changes as the EMR transition and transfer process evolves.
• Perform other duties as delegated by management.

Qualifications

Why Choose Pinnacle?

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!