Customer Service Specialist

Job Description

Job Description

As a Support Team Call Center Specialist, you are more than just a financial resource for our customers. You are an expert in your field and are the first line of defense in protecting them. You will be working in a fast-paced and exciting role assisting customers with any general servicing questions they have related to their online services and client accounts.

In this role, job duties include :

• Answer inbound customer calls and provide general servicing support for the conversion of merging client's Business Customers to current client, including migration to Business Online (BOL) banking portal
• Place outbound calls to clients to assist them with logging into the BOL platform and completing setup activities
• Provide customers with first call resolution and adhere to all bank policies and procedures while managing reputational risk by complying with risk standards
• Work individually and with your team to meet or exceed established goals
• Exemplify the client's core values every day

Basic Qualifications

Preferred Qualifications

Pay rate : 21 / hr to start, 21.50 / hr half way through assignment

Fully remote