Client Technician - New Jersey

Job Description

Headquartered in Los Angeles, Vitalacy partners with hospitals worldwide, assisting them to improve quality and safety measures. Our mission is to reduce healthcare costs while delivering cutting-edge, AI-driven tools that empower care teams to enhance patient safety. By providing predictive alerts and continuous monitoring, we enable proactive care and improved clinical workflows. Through innovation and collaboration, we strive to create a safer, more efficient healthcare environment for patients and providers alike.

Client Technician – New Jersey

As a Client Technician, you will serve as the dedicated Vitalacy product expert and technician for a healthcare client in New Jersey. This role blends device maintenance, operations and technical support to ensure long-term client success.

Key Responsibilities :

• Schedule and conduct regular on-site visits to provide continuing support, including :
• IT coordination
• Bluetooth device calibration
• Signal audits and backend map placements
• Device installation, maintenance, and troubleshooting
• Partner with facility EVS and engineering teams to coordinate access, replacements, and equipment needs.
• Provide timely on-site or remote troubleshooting support.
• Handle hardware replacement and setup as needed (e.g., dispenser sensors, beacons, SmartBand devices).
• Provide regular updates and participate in scheduled check-ins with the Technician Manager and the broader Operations team.
• Travel within a 50-mile radius by car, with flexibility for occasional air travel as required.

Qualifications :

Travel up to 70%

Salary : $65 - $75K DOE

Compensation and Benefits : Vitalacy offers an attractive and competitive compensation package including base salary, pre-IPO stock options, health insurance, and a casual office environment.