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Room Attendant

Room Attendant

Garden of the Gods Resort and ClubColorado Springs, CO, US
23 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Position Purpose & Summary

Reporting to the Housekeeping Manager, the Room Attendant Position is responsible for maintaining the cleanliness of guest room hallways, rooms, balconies and porches to the property standards.

Essential Functions :

  • Picks up extra cleaning and guest room supplies in the Housekeeping Department.
  • Cleans assigned quota of rooms daily according to standards.
  • Always maintains a clean and neat area.
  • Replaces guest room amenities, as necessary.
  • Reports all maintenance problems to Supervisor / Engineering.
  • Keeps linen closets clean.
  • Stocks area for next day.
  • Checks vacuum bags twice a day, emptying if full.
  • Offers assistance to guests in a courteous manner.
  • Reports and delivers lost and found items to the Housekeeping Office.
  • Provides intuitive service to guests during stayover to anticipate needs.
  • Delivers items to guest rooms and closets as needed.
  • Deliver "I Am Proud" service standards and department-specific signature touch points.
  • Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities :

  • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
  • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
  • Be empowered to make things go right if they go wrong.
  • Give the guest / member a fond farewell.
  • Address feedback by utilizing the LEARN Model.
  • Demonstrate a professional appearance and be attentive to what matters most.
  • Comply with company policies and procedures.
  • Observe and adhere to safety guidelines.

    • Marginal Functions :

  • Perform other duties as assigned.
  • Interface positively with other departments, offering assistance when needed.
  • Displays care in use of equipment and maintains an organized and professional work environment.

    • Position Requirements :

    1. Minimum Knowledge & Skills :

    Must have basic knowledge of room cleaning.

    2. Formal Education and Job-Related Experience :

    Some experience with the ABC's of housekeeping and room cleaning is beneficial but not required.

    3. License, Registration, and / or Certification Required :

    Valid Driver's License

    4. Availability

    Must have variable availability.

    External and Internal Personal Contact :

    1. Communications :

  • Dail y - Communicate with guests, supervisor, housemen, laundry and front desk
  • Occasionally - Participate in one-on-one coaching sessions.

    • 2. Teamwork and Collaboration : This position requires continuous teamwork as well as internal and cross-departmental communication.

    Additional Licenses and / or Certifications Required :

    Valid Driver's License

    CPR Certification

    Food Protection Manager Certification

    Food Handler Certification

    Alcohol Server / Seller Certification

    Position Analysis / Specifications :

    N / A

    Not Applicable)

    OCCASIONAL

    FREQUENTLY

    Sitting

    Standing

    Walking

    Bending Over

    Crawling

    Reaching

    Crouching

    Kneeling

    Balancing

    Pushing / Pulling

    Lifting / Carrying : 10 lbs. or less

    11 to 25 lbs.

    26 to 50 lbs.

    51 to 70 lbs.

    Manual Dexterity

    Fine Motor Skills

    Gross Motor Skills

    Eye / Hand Coordination

    Near Vision

    Far Vision

    Color Recognition

    Hearing

    Environmental Factors :

    Environmental factors may include indoor and outdoor settings with overhead lighting and outdoor lighting. Significant portions (more than 80%) of daily assignments involve standing, bending, walking, reaching, pushing, pulling and application of manual skills requiring motor coordination in combination with finger dexterity, e.g., cleaning with brushes, rags, vacuum, mop and other machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

    Working Outside

    Working Inside

    Working Alone

    Working Closely with Others

    Excessive Cold / Heat

    Excessive Humidity / Dampness

    Noise / Vibrations

    Working Above Ground

    Working Below Ground

    Working with Chemicals / Detergents / Cleaners

    Working Around Fumes / Smoke / Gas

    Walking on Uneven Surfaces

    Operating Motorized Equipment or Vehicles

    Working Around / Near Machinery / Motorized Equipment

    Climbing on Scaffolds or Ladders

    Continuous use with a Computer and Keyboard

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    Room Attendant • Colorado Springs, CO, US