Communications Operator (Overnight Shift)

Job Description

Job Description

Meade County

Communications Operator (Overnight Shift)

Department : Communications / 911

Posting : #25-11

Posting Type : Internal & Open Announcement

Closing Date : Open Until Filled

Starting Wage : $23.19 hour - Non-Exempt

Wage Grade 14

Full Time Position with Benefit Package

JOB SUMMARY

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

MAJOR DUTIES

• Answers emergency and non-emergency calls using computerized equipment; identifies the nature of the incident, determines the proper response, and dispatches the correct agency or agencies.
• Operates, monitors, answers, and dispatches for multiple radio frequencies for Police, Fire Department, EMS, and other agencies, updates responders with new information.
• Researches, retrieves, and communicates information related to warrants, addresses, name records, phone records, and vehicle records using a computer aided dispatch (CAD) system.
• Queries, enters, clears, or cancels wanted persons, drivers license, criminal history, vehicle, gun, and stolen article records in the national criminal database.
• Provides emergency medical prearrival instructions to callers and patients.
• Maintains and updates call logs.
• Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

SUPERVISORY CONTROLS

The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the results.

GUIDELINES

Guidelines include NCIC guidelines, relevant state and federal regulations, training guidelines, and county and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY / SCOPE OF WORK

CONTACTS

PHYSICAL DEMANDS / WORK ENVIRONMENT

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

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