Head of Sales Support

Title : Head of Sales & Support

Department : Sales & Customer Support

Reports to : CEO

Location : Scottsdale, Arizona

About Wise Pelican

Wise Pelican is hiring a dedicated Head of Sales & Support who will be the driving force behind new revenue generation while elevating the performance of our Sales & Customer Support teams. You’re equal parts strategist, coach, and technologist, able to configure the tech ecosystem for reps while also mentoring them to consistently exceed goals. This role blends Sales leadership, data-driven strategy, and Customer Support oversight to ensure Wise Pelican becomes the go-to platform for real estate agents seeking automated marketing solutions and have empowered success while utilizing us.

Wise Pelican is an innovative leader in real estate marketing solutions, empowering real estate professionals with cutting-edge tools and services. As a growing company with a global workforce, we foster a dynamic, inclusive work environment that promotes growth, innovation, and collaboration.

This position is a full-time role based in Scottsdale, Arizona.

What Will You Do?

• Lead and manage Sales & Customer Support teams, setting clear expectations and driving accountability toward new revenue and retention goals.
• Build and own HubSpot dashboards for pipeline health, forecast accuracy, self-serve conversion, response time / deflection, retention, and expansion. Partner with RevOps to shape routing rules, scoring models, and SLAs.
• Drive product-led growth by improving speed-to-value for new signups, building clear handoff playbooks from product signals to Sales, and optimizing free-to-paid conversions through in-app nudges, lifecycle campaigns, and ROI-driven CTAs.
• Coach, mentor, and develop Sales reps and Support staff (including AEs, SDRs, and Customer Support) to increase skill, confidence, and results, utilizing AI call / ticket reviews to produce coaching snippets, talk-track upgrades, and sequence tweaks.
• Partner with leadership to design forecasting models, scalable processes, and proper documentation utilizing hygienic data (sequence compliance, source attribution, persona tags) for rep-friendly work views.
• Collaborate with cross-functional leaders to align Sales strategies with Marketing campaigns, Product Engineering features, and Customer Success initiatives.
• Turn Customer Support into a growth lever by implementing macros, expectation-first scripts, and consistent routing of buying signals to Sales, while defining clear do’s and don’ts, as well as an escalation matrix to protect Terms & Conditions and expectations.

What Big Things Will You Own?

At first…

Once you get your footing…

Who Are You?

Where Can You Easily Impress Us?

What’s In It For You?

Major Medical Insurance : Working at Wise Pelican gives you endorphins. Endorphins make you happy. And happy people just don’t get sick. But…if that does happen, we offer Major Medical Insurance to assist with life’s biggest nuisance.

Dental & Vision Coverage : An eye for an eye. A tooth for a tooth. Talking dental and vision insurance, of course. No need for revenge when eyes and teeth are insured.

Paid Time Away : The PTA you want to be involved with. Employees are given 3 weeks of Paid Time Off. Also Sick Time. Also Parental Leave. Also 7 Company Holidays per year.

Professional Development Stipends : “Pay me what you owe me! Don’t act like you forgot! WPBHMM!” – You to Wise Pelican about fronting the bill on your professional development needs.

401(k) at tenure milestone : We hope you’ll want to stop working here one day. This should help.

Compensation : This role is currently benchmarked by industry standards and has a base range between $110,000 - $130,000. This role is also commissioned based on monthly net growth. Offered compensation is based on merit and relevant qualifications.

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