Front Desk Staff - Mission Cliffs (PT)

Touchstone Climating owns and operates 16 climbing gyms across California. But we're more than gyms we're a community. In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

About The Role : At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Mission Cliffs is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part-time position, working no more than 29 hours per week.

Job Duties Include But Are Not Limited To :

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements :

Starting Pay is $21.00 / hour. This is a part-time position, working no more than 29 hours per week. Must be available for a minimum of three shifts per week - evenings, and weekends. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job / position tenure.

At Touchstone, we value our employees and offer the following benefits for part-time employees :

We believe in fostering a supportive and rewarding work environment where our employees can thrive. If this sounds like something you'd love to do, we want to hear from you!

J-18808-Ljbffr