Automotive Service Consultant

Job Description

Job Description

We’re Hiring : Automotive Service Advisor

Location : Irwin Lincoln Mazda – Freehold Township, NJ

Family-Owned & Operated Since 1960 – Where Customer Service Meets Career Growth

About the Role

Irwin Lincoln Mazda is seeking an experienced and customer-focused Automotive Service Advisor to join our service team. This role is the bridge between our valued customers and our skilled technicians — ensuring every repair and maintenance experience is smooth, transparent, and exceptional.

Key Responsibilities

Greet customers in a friendly, professional manner and listen to their service needs

Write repair orders clearly and accurately

Communicate recommended maintenance and repairs with confidence and transparency

Provide accurate cost and time estimates for services

Keep customers updated throughout the repair process

Coordinate with technicians and the parts department for efficient workflow

Ensure vehicles are delivered back to customers on time and in excellent condition

Follow up after service visits to ensure customer satisfaction

Qualifications

Prior experience as an automotive service advisor or related customer service role

Strong communication and sales skills

Knowledge of automotive repair and maintenance

Ability to multitask in a fast-paced environment

Proficiency with dealership DMS systems (experience with CDK)

Valid driver’s license and clean driving record

What We Offer

Competitive pay plan with commission opportunities

Health benefits and paid time off

Ongoing training and professional development

Supportive, family-oriented work environment

Career growth within a respected local dealership