Fiber Installation Technician
IQ FiberCharleston, SC, US15 days ago
Job type
- Full-time
- Quick Apply
Job descriptionPerform assigned fiber internet installations following established codes, standards and norms for the industry. Resolve assigned fiber internet service tickets following established codes, standards and norms for the industry. Use problem-solving skills to properly set up initial Wi-Fi network or to diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity. Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts. Contact dispatch if help in troubleshooting or completing the install is required. Document actions performed, quality measures / readings, resolutions, etc. in installation order or service ticket via company provided technology. Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete. Adhere to company, industry (TIA / EIA, ANSI, BICSI) and safety standards and procedures. Perform basic splicing and basic fiber maintenance activities. Working knowledge of GPON and related terminals and equipment. Frequently lift and / or move up to 30 pounds and occasionally lift and / or move up to 100 pounds with assistance. Ability and willingness to work the scheduled and / or unscheduled overtime work assignments and after-hours callouts in all types of weather. Focus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, Meantime to Resolution (MTTR), etc.). Interact with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives. Interact with customers in a professional manner to foster positive relationships. Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, test equipment, etc.). Properly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards. Maintain required certifications and / or licenses. Maintain a professional image. Effectively communicate IQ Fiber’s product and service offering. Navigate through multiple systems. Perform other duties as assigned. 2+ years installation and maintenance experience. Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving. Ability to work independently in a fast-paced environment without supervision. Willing to learn, adapt and evolve with the team and company and develop new skills quickly. Strong technical aptitude with excellent end-user interaction skills. Must have good oral and written communications skills. Strong analytical and problem-solving skills. Experience with internet, Wi-Fi troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions. Experience in one or more ticketing, CRM, provisioning, ordering, scheduling, troubleshooting software and tools accessed via tablets and / or smartphones. Excels at explaining complex concepts simply. Capable of answering technical questions from technical and non-technical users. High school diploma or equivalent. Electronics training / Certifications a plus. Must be able to pass criminal background check, driving record check and drug test. Must have a current valid driver's license that is automotive insurable Flexibility to work mandatory overtime to meet business needs. High integrity and strong work ethic are a must. Attention to detail and ability to think creatively and strategically is a must. Excellent organization and time management skills. Ability to interact and communicate effectively with other team members. Ability to lift, push and / or carry up to 50 pounds and move up to 75 pounds without assistance. Ability to work at heights, off a ladder and in confined spaces. Ability to frequently bend, climb, squat, reach and kneel. Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet / legs and / or hands / arms. Seizing, holding, grasping, turning, or otherwise working with hand(s). Lift hands frequently to reach above, below or at shoulder level. Must be able to perceive differences in wire and cable colors. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR
A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.
IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.
As part of our rapidly growing team, your contributions will directly impact our success.
Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward.
In return, you’ll find a place where your voice matters.
You’ll find a team that works hard and has fun.
And, if you’re like us, you’ll know you made a Smarter career choice.
This position is located in Charleston, SC - Local candidates, please.
Position Summary :
- The Fiber Installation Technician is responsible for the installation, Wi-Fi router configuration, testing / customer acceptance of the IQ Fiber FTTH service.
- The Fiber Installation Technician will also respond to internet service calls, service changes and disconnects.
- The successful candidate will have strong interpersonal skills and enjoy interacting with customers in their home or business with equipment such as routers and ONTs.
- A Fiber Installation Technician must have various levels of experience with the installation and repair of fiber broadband services in indoor and outdoor settings.
Essential Duties and Responsibilities :
Qualifications :
Other Duties :
Create a job alert for this search
Fiber Technician • Charleston, SC, US
Related jobs
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional servic...Show moreLast updated: 30+ days ago
Duties include but are not limited to.Intermediate skill level in all electrician duties.Should be able to perform electrical work and repair on equipment such as power panels, controllers, motor s...Show moreLast updated: 30+ days ago
Hiring ASAP for Various Construction roles in the Greater Charleston & surrounding areas.Weekly pay and benefits available from day 1.
Hiring for both local work and travel work (some positions ...Show moreLast updated: 6 hours ago
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 23 days ago Weld Instructor / Testing will work with entry level to experienced level employees by providing effective instruction in the assigned educational areas of welding.
Will perform a variety of routine d...Show moreLast updated: 30+ days ago 
Pay Range of $90,000 - $100,000 Per Year + Incentive Opportunities.At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years.
You can trust that you can ...Show moreLast updated: 9 hours ago
On the job training, classroom instruction, and e-learning will ensure that skills remain current.Blanchard Machinery Company is committed to fostering a high-performance work culture with challeng...Show moreLast updated: 30+ days ago
MVR Requirements for all Technicians .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
Work Type : In-person only (remote ...Show moreLast updated: 30+ days ago A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.
IQ Fiber was created to offer 100% fi...Show moreLast updated: 30+ days ago 
Sentrillion is currently seeking a talented Installation Technician II to w.The Installation Technician-II supports the installation, maintenance, testing, diagnosis, and repair of various computer...Show moreLast updated: 2 days ago
Cable Technician - $15-$30 / hr - DOE.We are currently hiring Cable Technicians with 2+ years of experience performing low voltage cable installation in a commercial environment.Candidates are encour...Show moreLast updated: 30+ days ago Works as a leader of a team to provide mechanical services that satisfies customer needs and achieves departmental goals.
Primarily responsible for establishing production goals, supervising, traini...Show moreLast updated: 30+ days ago 
Sign Installation Technician Join Our Growing Team!.Are you passionate about working with your hands, staying active, and seeing the results of your work every day? Do you take pride in your work ...Show moreLast updated: 30+ days ago
Tidewater Pharmacy & Compounding is Mount Pleasant's premier family-owned Compounding Pharmacy.Known for its personalized service, Tidewater Pharmacy is dedicated to filling your prescripti...Show moreLast updated: 23 hours ago Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 23 days ago Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 22 hours ago 
We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees.
Our mission is to provide peace of mind and protection to famil...Show moreLast updated: 9 days ago
MVR Requirements for all Technicians.Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
Work Type : In-person only (remote w...Show moreLast updated: 30+ days ago
- Promoted
Installation Technician
California ClosetsCharleston, SC, USFull-time
- Promoted
ELECTRICIAN II
Metal Trades IncHollywood, SC, United StatesFull-time
- Promoted
- New!
Pipefitters
AerotekHollywood, SC, USFull-time
- Promoted
Customs and Border Protection Officer - Experienced (GS9)
US Customs and Border ProtectionEdisto Beach, SC, United StatesFull-time
- Promoted
WELD INSTRUCTOR / TESTING
Metal Trades IncHollywood, SC, United StatesFull-time
- Promoted
- New!
Carolina Custom Air - HVAC Install Manager
Ace Hardware Home ServicesAwendaw, SC, United StatesFull-time
- Promoted
Shop Technician II
Blanchard Machinery CompanySummerville, SC, United StatesFull-time
- Promoted
Cable Installation Technician - Charleston SC
Madison Telecommunications IncCharleston, SC, United StatesFull-time
Fiber Splicer Technician
IQ FiberCharleston, SC, USFull-time
Quick Apply
Installation Technician - Charleston SC
SentrillionCharleston, SC, USAFull-time
Quick Apply
- Promoted
Low Voltage Technician
OutsourceCharleston, SC, USFull-time
- Promoted
Shop Lead Technician
Blanchard Machinery CompanySummerville, SC, United StatesFull-time
- Promoted
Sign Installer / Sign Installation Tech
SignaramaMount Pleasant, SC, USFull-time
- Promoted
Certified Pharmacy Technician
TIDEWATER PHARMACY & MEDICAL SUPPLY LLCMount Pleasant, SC, USFull-time
- Promoted
Customs and Border Protection Officer
US Customs and Border ProtectionEdisto Beach, SC, United StatesFull-time
- Promoted
- New!
United States Customs and Border Protection Officer
US Customs and Border ProtectionEdisto Beach, SC, United StatesFull-time
- Promoted
Installation Technician
Safe Haven SecurityCharleston, SC, United StatesFull-time
- Promoted
Cable Installation Technician - Charleston SC
Madison Telecommunications INCCharleston, SC, United StatesFull-time