Help Desk Analyst

Job Description

Job Description

We are looking for a motivated Help Desk Analyst to join our team in Walnut Creek, California. In this Help Desk role, you will provide essential technical support in a Windows environment, assisting with troubleshooting, equipment setup, and system maintenance. This is a Help Desk Role is a Contract-to-permanent position, offering a unique opportunity to grow within the organization.

Responsibilities :

• Provide Level 1 and Level 2 technical support to end-users by troubleshooting hardware and software issues.
• Helpdesk Analyst will Travel occasionally to different sites to address on-site technical needs.
• Set up and configure workstations, including peripherals such as printers and scanners.
• Replace and update computer systems as part of regular maintenance or troubleshooting.
• Perform desktop imaging and ensure proper configuration of Windows 10 systems.
• Assist with computer imaging and deployment processes in line with company standards.
• Maintain accurate documentation of technical procedures and resolved issues.
• Collaborate with team members to ensure IT operations run smoothly across multiple locations
• Proficiency in using and troubleshooting Windows 10 operating systems.
• Experience with computer imaging and deployment processes.
• Familiarity with desktop imaging tools and techniques.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills to effectively assist end-users.
• Willingness to travel occasionally between different work sites.
• Attention to detail and ability to manage multiple priorities.