ServiceNow Business Analyst- Platform

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a highly skilled ServiceNow Business Analyst to support the analysis, design, and enhancement of various ServiceNow implementations. In this role, you will act as a bridge between IT / business stakeholders and technical teams to gather requirements, define solutions, support the full project lifecycle and drive value outcomes.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow enhancements, integrations, new / modify catalogs and projects.
• Create process flows, data models, and wireframes to document requirements clearly.
• Translate business needs into functional and technical specifications and create user EPICS and Stories in ServiceNow Agile.
• Collaborate with developers to ensure requirements are clear and concise for development

Testing, Documentation and Training

ServiceNow and Agile Expertise

Qualifications

What is expected of you and others at this level

Anticipated salary range : $93,900 - $135,600

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 2 / 5 / 2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.