Order Management Specialist

A company is looking for an Order Management Specialist to manage customer orders and ensure satisfaction.

Key Responsibilities

Monitor and manage customer orders, addressing inquiries and concerns effectively

Collaborate with cross-functional teams to support customer needs and optimize account metrics

Utilize demand forecasting to anticipate client needs and identify upselling opportunities

Required Qualifications

High School Diploma or GED required

2+ years of experience in customer service and / or account management

Proficient in Microsoft Office products, including Excel, Word, and PowerPoint

Knowledge of CRM tools and database software

Advanced knowledge of contractual agreements preferred