Referral Specialist

Job Description

Job Description

Join Our Team at Partnership Community Health Center in Appleton, WI!

Are you a compassionate, dedicated and looking to make a difference in the lives of others? Partnership Community Health Center is seeking a talented individual to join our team in providing high-quality healthcare services to the Appleton community. As a Referral Specialist, you will play a crucial role in coordinating patient referrals to ensure they receive appropriate care and services, act as a liaison between patients, healthcare providers and insurance companies.

This position is 24 hours per week, Monday - Friday, with flexibility between mornings and afternoons.

Key Accountabilities

• Schedules all referrals placed by PCHC providers to external specialties.
• Maintain ongoing, timely tracking and appropriate documentation of referrals. Verify accurate patient demographic and current insurance information. Maintain external referral information, such as facility phone number, address, and contact person.
• Assemble information concerning patient's clinical background and referral needs per referral procedure.
• Perform scanning of incoming forms such as but limited to reports from specialist, external records and results.
• Notify ordering provider of any referral no shows, cancellations or patient refusals.
• Meet with patients in rooms to schedule Medical, Behavioral Health and imaging appointments.
• Perform daily follow-ups of both the active and deferred work queues to determine referral status.
• Participate in quality improvement activities as required. May participate in clinical outreach activities.
• Supervise and orient new clinical employees, students and volunteers. If bilingual, assist with translation as indicated.
• Provide specialty services, lab and x-ray vouchers for patients as indicated.
• Authorize, and complete referral vouchers.
• Perform other duties as assigned.

Qualifications

At Partnership Community Health Center, we are committed to providing accessible, compassionate, and comprehensive healthcare services to individuals and families in our community. Our dedicated team of healthcare professionals works to improve the health and well-being of all patients, regardless of their ability to pay. By joining our team, you will have the opportunity to make a positive impact on the lives of those in need and contribute to the overall health of our community.

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