Technical Support Engineer IIVirtualVocations • Richmond, Virginia, United States

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Technical Support Engineer II

VirtualVocations • Richmond, Virginia, United States

30+ days ago

Job type

Full-time

Job description

A company is looking for a Technical Support Engineer II - German Speaking.

Key Responsibilities

Provide technical support for the Intelligent Agreement Management (IAM) and associated services

Resolve customer inquiries related to API integrations, network issues, and multi-product workflows

Identify product improvements and handle critical cases from internal channels

Required Qualifications

Fluent in English and German

Bachelor of Science degree in Computer Science, Engineering, or related technical field

2+ years of SaaS troubleshooting experience in a Technical Support role

Experience with modern programming languages and web-based troubleshooting

Salesforce administration work experience

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Technical Support Engineer • Richmond, Virginia, United States

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